Job Title: Customer Service Job
Salary Package: 10,000 – 20,000 a month
Work Exp: 0 – 2 years
Company Name: Sopra Steria
Job Location: Greater Noida, Uttar Pradesh
Qualification Require: Bachelor Degree
Language: English/Hindi
Job Info –
Role- Process Associate (for Customer Service)
Required qualification:- Any Non tech Graduate Fresher with good communication is eligible.
Key Skills and requirements:
- BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
- Adept in MS Office (XL/Word)
- Good with typing skills.
Key Responsibilities :-
- Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
- Work actively as a team to achieve a top quartile position and performance is achieved consistently
- Help manage and support all aspects of customers queries from move homes, billing, payment plan to meter exchange/exceptions
- Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries
Required qualification:- Any Non tech Graduate Fresher with good communication or experienced resource with min. 1-2 years of relevant experience into customer service is eligible.
