Job Title: Bpo Job
Salary Package: 10,000 – 25,000 a month
Work Exp: 0 – 2 years
Company Name: skilora
Job Location: Work From Home
Qualification Require: 12th Pass
Language: English/Hindi
TELECOMMUTE LOCATION – REMOTE, US
ABOUT Airtable
Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2013 and headquartered in San Francisco, Airtable powers teams at more than 250,000 organizations around the world. Our most recent funding round valued Airtable at $5.77 billion and raised $270 million in additional capital, and we’re just getting started!
JOB DESCRIPTION
Airtable is seeking an enthusiastic Tier 2 Customer Support Advocate to enable our customers! We’re looking for someone who is highly empathetic, eager to understand underlying issues, and whose passion is providing people actionable solutions.
The right person won’t just field questions, but will use our support platform as a vehicle to constantly improve on how Airtable meets customer needs. This role requires a love of learning, deep curiosity, and clear-writing skills. The right customer solution won’t always be obvious, but you see this as part of the fun!
This is a contract position with an opportunity to transition full-time as our small-but-mighty Airtable support team grows.
Skills
- Creative thinking
- communication skills
- Customer Support
- Problem Solving
- Customer Engagement
- Written & Verbal Communication
- Client Consulting
Responsibilities and Duties
- Provide exceptional customer service to everyone—from nonprofit managers to Fortune 500 executives—realize their goals through Airtable.
- Handle all types of tickets answering Airtable related questions, ranging from base design to formula creation, and escalating issues when needed.
- Confident handling customer support live (eg. chat or screen share) or asynchronously (eg. email) for an increasing area of domain expertise to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
- Advocate for the customer. Highlight improvement opportunities to inform future Product, Growth, Marketing, and Customer Support initiatives.
