Work From Home Customer Service Jobs ~ High School Job For Freshers

Navient has immediate openings for temporary, Customer Service Representatives, to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team!

Position Details:

• Work from your home with Computer equipment provided by Navient
• Primarily inbound service calls, NO Selling
• $16.00 per hour plus bonus

This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.

This temporary position is not eligible for benefits.

This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of our Arcade, NY office and have ability to pick up computer equipment from Arcade office. MUST be a NY resident.

Work Schedule

Virtual Training Hours:

• Monday- Friday, 8AM- 5PM EST

Hours of Operation – Schedule will fall within these hours. Scheduling options will be discussed within first week of employment.
Must be flexible with evening and Saturday hours.

• Monday – Friday 7am – 7pm EST
• Saturday 9am-5pm EST

TECHNICAL AND HOME OFFICE REQUIREMENTS:

• High speed internet access (Minimum 10MB upload speed, 5MB download speed)
• You must use an ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• Landline phone or cell phone
• Must be able to download an app on a Smartphone or tablet
• Private workspace or home office free of distractions and outside noise

OTHER REQUIREMENTS:

• High School Diploma or G.E.D.
• Applicants must reside within 1-1.5 hours of site location listed above for computer equipment pick up.
• Must be a New York State resident
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
• Some completed college coursework will serve as substitute for work experience
• Strong written and verbal communication skills
• Fast learner, ability to maintain an in-depth understanding of the training curriculum
• Excellent PC and internet navigation skills
• Efficient time management skills

PREFERRED QUALIFICATIONS:
Prior experience in a high-volume call center preferred

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.