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Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Required skills:

• • Outstanding written and verbal English communication skills on native speaking level
  • The flexibility to work holidays, weekends and on-call if necessary
  • A customer-centric mindset with a passion to help and provide a good service
  • Curiosity and technical aptitude
  • An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
  • The ability to effectively communicate with internal/external stakeholders – and you do perceive cross-continental communication as a welcomed challenge!
  • Problem solver
  • Good analytic skills
  • Able to resolve conflict

Responsibilities:

• • Answer’s customer support requests via telephone or Web promptly to enhance the customer experience.
  • Patiently listens attentively to customers queries and manages the resolution or connects them with the appropriate teams to address their needs.
  • Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests.
  • Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management
  • Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment.
  • Works with management to maintain best practices for efficient communications with customers.
  • Address customer questions about new products or services.
  • Collaborates with Customer Success Managers and Onboarding Consultants to ensure service excellence
  • Contributes to bottom line sales by increasing customer satisfaction and reducing customer churn.
  • Undertake other tasks or projects as requested by management.