Job Title: Call Center Job
Salary Package: 10,000 – 30,000 a month
Work Exp: 0 – 2 years
Company Name: Adp
Job Location: Pune, Maharashtra
Qualification Require: 12th Pass
Language: English/Hindi
Job Info –
Job Responsibilities
- Maintains customer relationship by responding to inquiries; both over the phone and via service requests and documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Identify client pain points and suggest business process improvement ideas
- Updates job knowledge by participating in educational opportunities including team briefings and other trainings
- Follow up with customers where necessary and always keep promises
- Maintain great quality of service consistently and enable ADP to retain more clients
- Participate in org/ team level activities and help the team achieve its goals
Qualification and Skills
- Good Academic record
- Superior listening, verbal, and written communication skills
- Ability to converse with clients in a neutral accent
- Proficient in relevant computer applications
- 1-3 years of experience in an inbound international call center environment
- Knowledge of customer service practices and principles
- Ability to handle stressful situation appropriately
- Good logical reasoning and ability to formulate resolution for clients
- Ability to multitask and use various applications at the same time
- Good Arithmetic skills
- Fair knowledge of customer satisfaction surveys/ NPS
- Ability to work in a team environment