Job Title: Senior Specialist Job
Salary Package: 20,000 – 40,000 a month
Work Exp: 0 – 3 years
Company Name: Hcl
Job Location: Lucknow, Uttar Pradesh
Qualification Require: B.Tech
Language: English/Hindi
Job Info –
• Good experience migrating mailboxes from Microsoft exchange and other proprietary products.
• O365, creating and managing user accounts, roles, delegation, backup and restore etc.,
• Ticket logging and working with vendor teams for troubleshooting the issues.
• Migrating accounts from one tenant to another.
• Purchasing the accounts and managing various service levels.
• Managing and troubleshooting issues on Organizations SharePoint account.
• Working on the organization’s communication platforms like Skype for Business, Teams and yammer, etc.,
• Synchronize O365 with organizations Active Directory, MS AZURE AD Sync with organization.
• Creating mail relay for various applications used in the organization.
• Owning activities delivering them End to End.
• Working with team and work independently on various issues.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
