Job Title: Store Incharge
Salary Package: 20000 – 40000 a Month
Work Exp: 0 – 3 years
Company Name: Flipkart
Job Location: Work From Home
Qualification Require: Bachelor Degree
Language: English/Hindi
About the team
Hyperlocal is the newest team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under Flipkart platform. The team would enable Customers with multiple choices of faster deliveries bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary expertise from Fulfillment Centers, Last/Middle Mile & Customer Services.
About the role
The store incharge/manager would manage the complete store/warehouse making sure that customer orders are processed and deliver the best experience. Candidates would be managing people ensuring that operations run smoothly and metrics are achieved. As a manager should encourage team members and make the store a great place to work. Owning key metrics and driving the team with a structured approach to achieve the same.
Expected to build stakeholder relationships, prepare RCA’s,CAPA, maintaining inventory reco records.
What you’ll do:
- Managing & Responsible for Hyperlocal Stores’ Operations matrix
- Analyzing store level Weekly/ Monthly Performance
- Ensuring Stores’ SLAs achievement.
- Ensuring that Store Level CPS Targets are achieved.
- Solving day to day operational issues with stores and 3PL
- Identifying improvement areas, performing RCA and strategizing mitigation Plan
- Ensuring Inventory Hygiene & losses Reco with necessary documents & data
- Daily reports of the store to higher management
- Resolving cash reconciliation pendency at the store Level with 3PL Management Team
- Handling Customer Escalation Issue, RCA
- Attendance of off roles,rosters,hiring to be maintained.
- Managing/building stakeholder relationship
- Build pipelines by grooming the team and preparing them for the next level.
- Ensuring Availability & management of all store assets & Bags/ POS Machines/ gel packs etc.
What you’ll need:
- Candidates should speak the local language.
- Graduation is required.
- Should have at-least 3-4 yearsteam Handling Experience.
- Warehousing experience – inward, outward operations
