Flipkart Jobs In Mumbai | Area Manager Job | Today New Jobs For Graduate Student 2021

About Flipkart 

The Flipkart Group is one of India’s leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India’s e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns – customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.

Driven by the passion of ‘Flipsters’ and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity – Flipkart’s work policies reflect the company’s efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn’s ‘Top Companies to Work For in 2019’, among the ‘100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.

About the team 

Hyperlocal is the newest team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under Flipkart platform. The team would enable Customers with multiple choices of faster deliveries bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary  expertise from Fulfillment Centers, Last/Middle Mile & Customer Services.

About the role 

The Cluster manager would manage the complete cluster stores making sure that customer orders are processed and deliver the best experience.  Candidates would be managing people ensuring that operations run smoothly and metrics are achieved. As a manager should encourage team members and make the store a great place to work. Owning key metrics and driving the team with a structured approach to achieve the same.

Expected to build stakeholder relationships, prepare RCA’s,CAPA, maintaining inventory reco records.

What you’ll do:

• Managing & Responsible for Hyperlocal Stores’ Operations matrix
• Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills
• Develops a problem-solving culture where problems are made visible and fixed at the root cause
• Evaluate, Monitor and drive all Non-Compliance audit points to closure in coordination with all External and Internal Stakeholders viz for all Audits
• Retrieve, Analyze, prepare and present FC performance at a Zonal level on a Weekly basis. Also, drive action points to closure within the stipulated timeline
• Retrieve, Analyze, prepare and present FC performance at a Zonal level on a Weekly basis. Also, drive action points to closure within the stipulated timeline
• Update and maintain Data repository for all Infrastructure requirements (Racking Structure – Label, Assets) and manpower deployment on a regular basis
• Analyzing store level Weekly/ Monthly Performance
• Ensuring Stores’ SLAs achievement.
• Ensuring that Store Level CPS Targets are achieved.
• Solving day to day operational issues with stores and 3PL
• Identifying improvement areas, performing RCA and strategizing mitigation Plan
• Ensuring Inventory Hygiene &  losses Reco with necessary documents & data
• Daily reports of the store to higher management
• Resolving cash reconciliation pendency at the store Level with  3PL Management Team
• Handling Customer Escalation Issue, RCA
• Attendance of off roles,rosters,hiring to be maintained.
• Managing/building stakeholder relationship

What you’ll need:

•  MBA/PGDM from a Tier I Tier II college/Bachelor’s Degree from Tier 1 Engineering School
• 5+ years’ experience with warehousing,supply chain,FMCG
• Strong experience in scaling up of operations or greenfield scaleup experience
• Strong bias for Impact based Action: Flipkart works at a very rapid pace & that is what would be expected.
• Strong analytical approach to problem-solving with a metrics-driven focus
• Constantly thinks outside the box; leads others to success and drives change to influence others in order to achieve results.
• Knowledge of fulfillment/warehouse/ distribution/ last mile operations
• Strong background in leading teams across multiple Cities/ Zones
• Extraordinary Change Management skills: Processes, Policies, Training & Systems