Flipkart Chat Support Jobs Work From Home ~ Freshers Jobs

Role Responsibilities:

• Handling of Real Time Chats and Voice calls to resolve end user’s incident and requests

• Handling the end users based on their service tier priority

• Manage and prioritize all chats/voice calls arriving in the Chat/voice queue, either resolving them directly or re-assigning them to other support teams as required

• Provide all internal clients with a dedicated, positive and efficient service at all times.

• ITSM Focus on high-quality incident data, recorded into ITSM incident booking system.

• Manage production incidents from inception to resolution

• Adherence to process and procedures to maintain quality and professionalism.
•  Excellent communication skills in English.
• Good typing speed.