Job Title: Desktop Support Engineer Job
Salary Package: 10,000 – 40,000 a month
Work Exp: 0 – 3 years
Company Name: Allied Digital
Job Location: Mumbai, Maharashtra
Qualification Require: Any Graduate
Language: English/Hindi
Job Info –
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests.
Desktop Support L2
- Troubleshooting & fixing desktop / laptop OS, e-mail client and O365, printer / scanner, print queue related L1/L2 level issues.
- Basic system operation & troubleshooting i.e. OS, admin policies, Group policies etc.
- Manage/Implementation OS images at sites and OS deployment.
- Laptop & desktop encryption support.
- Problem solving Capability in Dell and other vendor’s laptop/ desktop Hardware Escalation handling & Knowledge of DHCP and DNS and function of AD, Corp domain, patch management, AV updation etc.
- Desktop/Laptop Inventory management, coordinating with Asset tracker for maintenance of Asset Management.
- Ability to quickly analyse & diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members, if required.
- Problem determination and resolution within SLA’s.
- Should be able to perform Root Cause Analysis for the incidents handle technical escalations.
- Ability to acquire new skills & keep them updated.
- Able to work with Local & Client IT Teams.
- Proactive and clear communication skills and understanding quality and process Knowledge.
- Should be good in client communication skills and able to work in team.
- Willing to work on shifts based on the projects need basis.
- Able to visit client station and other sites on need basis.
- Knowledge & understanding of IT service management tool (Service Now).
- All scanning devices installation & troubleshooting support (PPAD, MPAD, Intermec/Kofax Scanners).
- Supporting to company provided mobile – O365 mailing support
- Installation & troubleshooting of Genesis & PSCAN machines (training will be providing by Accenture).
- To be provided Remote support to end users.
- Basic Support on Voice / Video-Conferencing (VC) Management (Client Side) and escalating and Coordinating with respective vendor and client IT management in case of Voice/VC equipment failure.
- Provide support basic configuration (Switch, Router, ADSL, Access Point) Support Assist to network monitoring team to provide necessary information related to network which is required by service provide to resolve network issue.
- Detailed analysis and troubleshooting the network issue.
