Work you’ll do

As a part of this team, you will be responsible for:

Adding courses and classes to all of the Deloitte Learning Management Systems;
Processing of all adhoc reports;
Monitoring classes course enrolment;
Accurate and detailed information to be prevalent in all systems that are used to provide learning support activity;
Source and schedule facilitators;
Managing facilitator trackers (internal and external), analysing gaps for upcoming courses, and appropriate escalation;
Review feedback, report and distribute facilitator feedback to stakeholders
Processing approvals and cancellations;
Distribution of electronic training materials and pre-work;
Supporting virtual deliveries and supporting facilitators where required;
Closing classes and processing of post course evaluations and feedback
Raise purchase orders, account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately and within terms and conditions
Where applicable managing internal cost recharges;
Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
Assist with Event administrative duties, booking suitable venues, purchase orders, assisting with supplier management and setting up evaluations;
Query management and quality assurance tasks understood and adhered too;
Participate in stakeholder meetings were appropriate;
Updating supporting learning applications with learner history;
Ensure compliance with appropriate Data Protection legislation at all times;
Contribute to wider projects and initiatives in the Central Business Services as required;
Understand and working within Service Level and Operational Level Agreements;
Administration of other Learning Support Services processes as required;
Liaison with other HR Services teams as appropriate, as well as the wider Central Business Services team

Key skills required

The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
They should also be able to work using their own initiative, customer focus, with a good understanding of the client’s needs and priorities.
Attention to detail and quality of work is necessary to provide that quality service.
Enthusiastic and eager to learn new technologies
Committed to working with their team to maintain a positive team spirit
Good listener with a calm manner, and the ability to ask effective questions
Able to communicate in writing at all levels, displaying good email etiquette
Excellent customer service skills and a good telephone manner
Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
Required to project a professional image of the Central Business Services at all times, and shows an interest in the external industry
Must demonstrate a methodical, analytical and clear approach to problems
Able to act with urgency when necessary
Open, receptive and adaptable to change
Demonstrates integrity and a can-do attitude
Able to challenge in a professional manner on continuous service improvements

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our customers, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

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