Job Title: Call Centre Job
Salary Package: 10,000 – 25,000 a month
Work Exp: 0 – 1 years
Company Name: Capgemini
Job Location: Kolkata, West Bengal
Qualification Require: 12th Pass
Language: English/Hindi
Job Info –
Job Description
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture.
- Work with the management team to identify and deliver positive change and business efficiencies.
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets.
Primary Skills
- Reporting to the Customer Service Manager.
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
Secondary Skills
- Escalate any appropriate problems to senior management.
- Support the Senior Manager to highlight operational risks and areas for improvement.
