Job Title: Call Centre
Salary Package: 12000 – 18000 a Month
Work Exp: 0 – 1 years
Company Name: WellBefore
Job Location: Work From Home
Qualification Require: 12th Pass
Language: English/Hindi
Job Info –
Responsibilities
- Build empathic relationships with our patients, using various channels (phone, email, chat).
- Always maintain a positive, courteous and professional attitude.
- Understand patients requirements, set appointments and follow up on their needs.
- Respond promptly and effectively to customer inquiries & doubts.
- Professionally address and resolve customer complaints.
- Provide world class customer service.
- Keep and maintain updated records in the patient database.
- Communicate and coordinate activities among patients, nurse practitioners and doctors.
- Provide patient feedback and suggest areas of improvement.
Requirements
- Excellent command over spoken and written English (almost native)
- Education: high school diploma, higher education in medical related studies, nutrition, fitness, patient care or coaching, is a plus
- At least 1 year call center/receptionist/assistant experience
Previous work experience in a doctor’s office environment or around patient care is a plus - Must have excellent communication and people skills.
- Data driven – Excel & accurate typing skills.
- Highly organized.
- Customer-service oriented, proactive.
- Workdays: you are expected to work 6 days per week on weekdays & weekends on a shift basis
- Shifts: Mon-Fri 8:00 am to 4:00 pm CST / 4:00 pm to 12:00 am CST, Sat-Sun 10:00 am to 2:00 pm CST
- Candidate must own a personal computer and have a good & stable internet connection.
