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CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers’ expectations.

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world’s 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

Role
Serve the customer in all its queries and requirements;

Inform the customer on any shortcomings based on initial conditions (cost, delay…).
Responsibilities

• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track and trace upon delivery
• Maintain daily, weekly and monthly reports/dashboards to stakeholders
• Participate to the promotion of relevant products or services when talking to customers
• Contact customers and manage/ coordinate system modifications when needed
• Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable

Specificity for HO : Analyze, provide corrective actions on complex dysfunctions and monitor their implementation

Specificity for Agency : Update customer profiles, Monitor invoices when cancelled bookings, Check if change is possible and modify all bookings as per customer request in line with corporate guidelines

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines