Job Title: Bpo Job
Salary Package: 15,000 – 30,000 a month
Work Exp: 0 – 1 years
Company Name: SanHarABS
Job Location: Hyderabad, Telangana
Qualification Require: Bachelor Degree
Language: English/Hindi
Company Overview
SANHAR ABS – A leading Healthcare software and Informatics Company with offerings such as MappingTag- a comprehensive Hospital Information Management Solution and GraphMy Health- a holistic Healthcare aggregator platform having a clientele of leading Hospital groups in India, Middle-East and Africa. We are looking for the following position to expand our team and business.
Job Description
The Customer Support Executive provides high quality customer service with the objective of being a contributor to customer loyalty and highest possible customer retention, ensuring the delivery of consistent superior levels of customer service to the SanHarABS customer base.
The primary responsibility of the role will focus on serving as SanHarABS customers’ first point of contact via phone, e-Support and/or other media for support related requests to SanHarABS’ products and applications with the key focus on achieving high standards in first contact resolution.
Education/Qualification
Graduation in any field
Designation
Customer Support Executive
Experience
0-1 year
Languages Known
English, Hindi, Telugu
Skills and Expertise
- Customer focus, flexibility, quick learner, team player, multicultural approach, accountability and pro-activity communication.
Roles and responsibilities
- Receive telephone calls and manage high volume of work load.
- Resolving over 500 enquiries over a week consistently.
- Meet performance benchmarks in area of speed, accuracy and volume.
- Perform consistent performances thus helping company attain highest customer service ratings.
- Quickly understand customer needs and impact and can resolve it accordingly within a short period of time.
- Conducting quality assurance surveys with customers and providing feedback to the reporting heads.
- Possessing excellent product and application knowledge to enhance customer support.
Send your CV to [email protected]